Terms and Condition

Welcome to HillDekho.com, a travel service provider offering domestic and international holiday packages. By using our website, booking a package, or interacting with our services, you agree to follow the Terms & Conditions listed below. Please read them carefully before making any booking.

1. General Terms

1.1 These Terms & Conditions govern all bookings made through HillDekho.com.
1.2 By accessing our website or booking a tour, you confirm that you are at least 18 years old and legally eligible to enter into agreements.
1.3 HillDekho.com reserves the right to modify these Terms anytime without prior notice.

2. Booking & Confirmation

2.1 A booking will be confirmed only after we receive the required advance payment.
2.2 Full payment must be completed before the trip starts, unless otherwise agreed in writing.
2.3 Providing correct personal details (name, age, ID proof) is your responsibility.
2.4 Bookings are subject to availability of hotels, flights, cabs, or travel services.

3. Payments

3.1 Payments can be made through UPI, bank transfer, card payments, or any other authorized method.
3.2 All prices shown are subject to change based on availability, seasonal demand, fuel charges, airline/tax revisions, and currency fluctuations.
3.3 Late payments may lead to cancellation without refund.

4. Pricing & Inclusions

4.1 Package cost includes only the services mentioned in the itinerary or invoice.
4.2 Exclusions such as personal expenses, entry fees, adventure activities, porter charges, etc., must be paid by the traveler.
4.3 Any additional services requested during the trip will incur extra charges.

5. Cancellation & Refund Policy

5.1 Cancellation charges vary depending on the time left before travel:

  • 30 days before travel: 10% cancellation fee
  • 15–29 days: 30% fee
  • 7–14 days: 50% fee
  • Less than 7 days: No refund

5.2 Flight/train tickets follow the cancellation policy of respective airlines/railways.
5.3 Refunds, if applicable, will be processed within 10–15 working days.
5.4 No refund for:

  • No-shows
  • Early departures
  • Unused services
  • Weather-related disruptions

6. Rescheduling & Date Changes

6.1 Rescheduling depends on availability and service providers (hotels/flights).
6.2 Additional charges may apply for date changes, fare differences, or revised hotel rates.

7. Travel Documents & Identification

7.1 Travelers must carry valid ID proof (Aadhaar/Passport/Voter ID).
7.2 For international trips, a valid passport, visa, and travel insurance may be mandatory.
7.3 HillDekho.com is not responsible for denied boarding due to invalid documents.

8. Travel Insurance

8.1 Travel insurance is optional but highly recommended.
8.2 HillDekho.com is not responsible for injury, illness, theft, accidents, medical emergencies, or loss of belongings during the trip.

9. Responsibilities & Liabilities

9.1 HillDekho.com acts as a travel facilitator. Actual services (hotel stay, transport, flights) are provided by third-party vendors.
9.2 We are not liable for:

  • Flight delays/cancellations
  • Weather changes
  • Road blockages/strikes
  • Accidents or natural calamities
  • Loss of baggage or personal items
  • Hotel service quality
  • Mistakes due to incorrect information provided by customer

9.3 We ensure best arrangements but cannot guarantee uninterrupted services due to factors beyond our control.

10. Behavior & Conduct

10.1 Guests must maintain respectful behavior throughout the trip.
10.2 Damage to hotel property, transport vehicles, or equipment must be compensated by the traveler.
10.3 Illegal activities during travel will result in immediate termination of services.

11. Website Use

11.1 All content on HillDekho.com (text, images, logo, designs) is the property of the company.
11.2 Unauthorized copying or commercial use is strictly prohibited.
11.3 We may use cookies for performance and analytics.

12. Complaints & Support

12.1 For any concerns during the trip, inform us immediately for quick assistance.
12.2 Complaints after trip completion may take 7–10 business days to review.

13. Governing Law

This agreement is governed by the laws of India.
Any disputes shall fall under the jurisdiction of courts located in Varanasi (UP).

14. Contact Information

For queries regarding these Terms & Conditions, contact:

HillDekho.com – Travel Agency
Banaras (Varanasi), India
📧 Email: info@hilldekho.com
🌐 Website: www.hilldekho.com